Location: Scarborough, Toronto
Services Provided: Plywood Replacement, Shingle Replacement, Flat Roof Replacement
Duration: 3 Weeks
Customer Call:
The customer contacted us after reading our five-star reviews. He was concerned about a leak coming from his children’s bedroom and sought our expertise to resolve the issue.
Prompt Arrival:
We scheduled an appointment promptly and arrived on time. The customer was eager to show us the problem area.
Initial Inspection:
Upon inspection, we discovered significant snow build-up in the attic, causing mildew to cover all the plywood. We documented the findings with pictures and videos and showed them to the customer, who was quite surprised by the extent of the damage.
Detailed Roof Examination:
We conducted a thorough inspection of the roof. The shingles had been installed seven years prior by a company that had solicited the job door-to-door.
Issues Identified:
• Mildew and Snow Build-Up: Significant snow accumulation in the attic caused mildew on the plywood.
• Shingle Installation: Although the shingles were relatively new, their installation had been poorly executed.
Customer Decision:
Impressed by our thorough inspection and clear presentation of the issues, the customer requested a quote for the necessary repairs.
Quotation Process:
We prepared a detailed and comprehensive quote, outlining the scope of work, materials to be used, and costs involved. After reviewing the quote, the customer decided to proceed with the project.
Project Scheduling:
Given that it was still winter, we scheduled the project to begin on a favourable day in March to ensure optimal working conditions.
Preparation and Tear-Off:
On the scheduled project day, we began by tearing off the flat roof area, along with the existing shingles and plywood.
Installation of New Materials:
• Plywood Replacement: Installed new plywood at all perimeters.
• Underlayment: Covered the new plywood with ice and water membrane, followed by synthetic underlayment.
• Shingle Replacement: Installed new shingles to ensure a watertight seal.
• Vent Installation: Added metal slant back vents to improve attic ventilation.
Damage Mitigation:
The area where the snow had entered was covered with synthetic underlayment to prevent future issues.
Final Outcome:
The plywood, shingle, flat roof replacement Scarborough project was completed successfully, with all specified repairs and replacements executed to the highest standards. The customer was very pleased with the results.
Additional Recommendations:
We suggested that the customer remove all the old insulation and replace it with new blown-in insulation to prevent future moisture build-up. The customer agreed and had the insulation replaced accordingly.
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